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Frequently Asked Questions (FAQs)
Nakoda Network Pvt Ltd – Internet | Broadband | OTT | IPTV
Nakoda Network Pvt Ltd is a licensed Internet Service Provider (ISP) based in Mumbai, offering high-speed broadband, fiber connectivity, OTT, IPTV, and corporate leased line solutions.
We currently serve multiple regions across Mumbai and nearby areas. You can check service availability in your area by contacting our support team or visiting https://nakodanetwork.com
You can easily book a new connection online through our website or contact our customer care. Our representative will schedule a feasibility check and installation at your convenience.
We offer plans starting from 30 Mbps to Gbps, with options for unlimited data and OTT/Entertainment bundles. Visit our Plans page for details.
It’s a bundled service where you get broadband internet + live TV channels + access to 15+ OTT platforms through OTTplay, including SonyLIV, Zee5, Sun NXT, and more.
Yes, you can upgrade anytime. Simply contact customer care or visit your account dashboard to switch to a higher plan.
Installation is typically completed within 24–48 hours of successful payment, depending on area feasibility.
Yes, we offer a Free-to-Use Wi-Fi Router with select plans. The router remains the property of Nakoda Network Pvt Ltd and must be returned upon disconnection.
Contact our support team. We’ll troubleshoot remotely or arrange a replacement/repair if needed (as per the offer and warranty terms).
You can pay online via UPI, debit/credit card, net banking, or digital wallets through our secure payment gateway.
Payments are generally non-refundable once service is activated, except in specific cases like duplicate payments or technical infeasibility. Refer to our Refund & Return Policy for details.
You can renew easily through our mobile app, website, or by contacting customer care. Auto-renewal options are also available.
Try restarting your router. If the issue persists, contact our customer support team via phone, email, or app for quick assistance.
You will get the plan speed as per your selected package. Actual speed may vary slightly due to network load, Wi-Fi range, or device limitations.
Yes, static IPs are available for business and leased line customers. Please contact our sales team for details.
📧 Email: support@nakodanetwork.com 📞 Customer Care: +91 9920 799 899 🕒 Support Hours: 9:00 AM – 9:00 PM (All days)
Log in to your account via our mobile app or customer portal to monitor your data usage and billing history.
Inform our support team in advance. If your new address is within our service area, we’ll relocate your connection without major disruption.
You can access them anytime on our website: Terms & Conditions Privacy Policy Refund & Return Policy Disclaimer
Yes, offers and plans are subject to change without prior notice, as per company discretion and policy updates.
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