Frequently Asked Questions
Got questions? We’ve got answers!
Explore our FAQs for quick solutions to common queries about our services, plans, and support.
Whether you're new to Nakoda Network or a long-time customer, we're here to make your experience seamless and hassle-free.
Find answers to all your questions and get the most out of our services today!"
Nakoda Network provides a range of broadband plans, from basic plans for casual browsing to high-speed plans suitable for streaming, gaming, and professional use. Check our website or contact us for detailed plans.
Yes, we have unlimited data plans with Fair Usage Policy (FUP) details for uninterrupted usage.
You can apply online through our website, call our customer service, or visit our nearest branch.
We often provide free or discounted installation as part of our promotional offers. Contact us for current details.
We ensure 99.9% uptime with robust support for minimizing downtime.
First, restart your router. If the issue persists, contact our 24/7 support team at 9920 799 899 or support@nakodanetwork.com
Yes, you can easily upgrade or downgrade your plan through our mobile app or by contacting customer support.
Yes, we provide high-quality Wi-Fi routers, sometimes free or at discounted rates as part of the plan.
Our high-speed plans are optimized for gaming, streaming, and other bandwidth-intensive activities.
Yes, we offer static IP addresses for specific plans or as an add-on service.
Payments can be made through our website, mobile app, or at our nearest branch. We also accept online payments via UPI, credit/debit cards, and net banking.
Yes, we offer discounts on 6-month and annual subscriptions. Contact us to learn more.
A grace period is provided, after which the connection may be suspended. Late fees may apply.
Yes, invoices are available on our mobile app and are also emailed to registered users.
Our support team is available 24/7 via phone at 9920 799 899, email at support@nakodanetwork.com, or chat on our website and app.
Most technical issues are resolved within 24 hours. For major infrastructure problems, we keep you updated on the progress.
Yes, we provide support in English, Hindi, and Marathi for your convenience.
Yes, select plans include OTT subscriptions (e.g., Playboxtv, OTTPlay) and IPTV services.
Yes, refer a friend to Nakoda Fiber and earn rewards or discounts on your bill.
We often have special offers during festivals and other occasions. Follow us on social media for the latest updates.
Nakoda Network is currently available in Malad East. Contact us to confirm availability in your location.
Installation is typically completed within 24–48 hours after payment and documentation.
Yes, you can transfer your connection within our serviceable areas. Charges may apply. Contact customer support for assistance.
Yes, we offer trial connections for select plans. Contact us to know more.
Yes, you can use your own router. Our technicians will assist with the configuration during installation.
You can check your data usage through our mobile app or customer portal on the website.
We strive to provide consistent speeds even during peak hours. However, minor fluctuations may occur due to network congestion.
If you exceed your FUP limit, your speed may be reduced until the next billing cycle. You can also purchase additional data packs.
Yes, select plans offer equal upload and download speeds. Check plan details for availability.
Our broadband services are designed to remain stable during most weather conditions. However, extreme events may cause disruptions, which we address promptly.
Slow speeds can occur due to network congestion, technical issues, or Wi-Fi router placement. Contact support for troubleshooting.
You can reset your router by pressing the reset button for 10–30 seconds. For detailed instructions, refer to your router’s manual or contact our support team.
Yes, you can temporarily suspend your connection. Contact customer support to learn about the applicable charges and policies.
You can change your password via the router’s settings or with assistance from our support team.
Yes, we have dedicated plans and support services for businesses. Contact us to discuss your requirements.
Yes, our network is equipped with advanced security features to protect your data. You can also opt for additional firewalls or antivirus tools.
Yes, parental controls can be enabled through the router or using additional software. Contact support for guidance.
We adhere to strict data privacy policies and secure all customer information using industry-standard encryption.
Yes, we offer customizable plans for specific needs, such as higher speeds, static IPs, or additional OTT services.
Yes, we provide corporate broadband solutions and bulk connections for housing societies, businesses, and institutions.
Yes, long-term customers can enjoy discounts, priority support, and special offers.
Yes, you can cancel your connection. Refunds for unused periods will be processed as per our cancellation policy.
Refunds can be requested through our support team or customer portal. Processing times vary depending on the mode of payment.
Refunds for the remaining period will not be issued according to our refund policy.
Yes, we encourage digital communication and paperless billing to reduce our carbon footprint.
Follow us on social media or subscribe to our newsletter for the latest updates.
Absolutely! We welcome customer feedback to improve our services. You can share your feedback via email or our website.
No, we maintain transparency in our pricing. All charges are disclosed upfront.
Yes, our plans support multiple devices simultaneously, ensuring seamless connectivity for households and small businesses.
If an issue remains unresolved, you can escalate it to our nodal officer, Shankarlal Laxmilal Jain, at 9594692825 or email shankar@nakodanetwork.com
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